We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for replacement only. If the replacement items are not available, cost of the defective goods would be issued towards your account for future purchases.
All replacements will require a Return Authorization ("R.A.") number, which will be provided by ELIETIAN’s Customer Service representative at the time of customer contact. Merchandise sent without authorization will be refused by our receiving department. We will accept returns of unworn purchases in their original protective packaging within 7 days of your purchase date.
For items being sent to our Returns Department, please be sure to ship your item by insured and traceable mail. Please make sure to write RA# on the outside of the packaging and include a note with your contact information along with your RA#, your instructions and a copy of your sales receipt or packing slip.